Shipping and Delivery Policy

SphinxHire AI Private Limited ("we," "us," or "our") provides Software as a Service (SaaS) solutions and is committed to ensuring seamless delivery and accessibility of our services. This Shipping and Delivery Policy outlines our delivery procedures, timelines, access methods, and terms related to our SaaS offerings.

Service Access

Upon successful payment and subscription, customers will gain immediate or near-immediate access to our SaaS platform. Access credentials and setup instructions will typically be sent via email within minutes but may take up to 24 hours in exceptional cases.

Account Credentials

Customers will receive login credentials and detailed instructions to access the SaaS platform upon successful registration and payment confirmation. Ensure the provided email address is accurate, as all important access information and updates will be communicated through this channel.

Technical Support

Our SaaS service includes technical support, available through:

• Email: support@sphinxhireai.com

• Phone: 7095975965

Support requests will typically receive a response within 24 hours during business days. Urgent issues will be prioritized accordingly.

Service Availability

We strive to ensure continuous availability of our SaaS services, aiming for 99.9% uptime. Scheduled maintenance periods will be communicated to customers at least 24 hours in advance, typically conducted during off-peak hours to minimize disruption.

Service Interruptions

In the unlikely event of unplanned downtime or service disruptions, we will promptly inform customers through email or notifications within the SaaS platform. Our team will actively work to resolve any issues and restore full service functionality promptly.

Subscription Management

Customers are responsible for managing their subscription details accurately, including ensuring payment information remains up-to-date to avoid service interruptions.

Cancellation

Customers can cancel their subscription at any time via their account settings or by contacting our support team. Upon cancellation, access to our SaaS services will continue until the end of the billing cycle.

Refunds

Refund requests are reviewed on a case-by-case basis. If approved, refunds will typically be processed within 5-7 working days.

Contact Information

For questions or concerns regarding our Shipping and Delivery Policy, please contact us:

Email: support@sphinxhireai.com
Phone: 7095975965

Thank you for choosing SphinxHire AI Private Limited. We value your trust and are dedicated to providing exceptional service.